1. Policy Purpose

This document describes how Mazaya platform users can exercise their rights regarding personal data, including requesting deletion, correction, or access.

2. Who May Submit a Request

1. Merchants. 2. Business owners. 3. Authorized staff. 4. End-customers. 5. Any individual whose data is processed by Mazaya.

3. Right of Access

Users may request details about the personal data Mazaya holds concerning them, subject to legal limits.

4. Right to Correction

Users may request updates to incorrect, incomplete, or outdated data. Mazaya may request verification documents.

5. Right to Deletion

Users may request deletion of their personal data. Requests will be assessed based on legal constraints and our necessity to retain transaction logs.

6. Account Deletion

Merchants can request to close their accounts. Account termination triggers data deletion schedules in accordance with our retention policy.

7. End-Customer Data Deletion

End-customer requests may be forwarded to the corresponding merchant, as merchants act as the primary data controllers.

8. Identity Verification

To protect user privacy, we require proof of identity before resolving data rights requests.

9. Response Timeframe

Mazaya aims to process all data requests in a reasonable timeframe, generally within 30 days.

10. Retention Exceptions

We may retain specific data to comply with taxation laws, resolve ongoing billing disputes, prevent fraud, or satisfy regulatory requirements.

11. Contact Info

Email: contact@mazaya.co.il | Phone: +972-58-698-3002

Data Deletion and User Rights Policy